Final Words from Leonard Nimoy

In one of Leonard Nimoy’s last tweets, there was this poem he had written:

You and I
have learned
The song of love,
and we sing it well
The song is ageless
Passed on
Heart to heart
By those
Who have seen
What we see
And known
What we know
And lovers who have
Sung before
Our love is ours
To have
And
To share
The miracle is this
The more we share…
The more
We have
— Leonard Nimoy

His final tweet:

nimoylasttweet

#RestInPeace #LeonardNimoy

1 to beam up…

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#TBT People love our food so much they take photos to send their friends!

~~ Imagine how thrilled we would have been 15 years ago if a customer had brought a camera to our restaurant, taken photos of our food and mailed the pictures to all their friends with a note on how delicious it was and what a good time they were having?  #TBT

~~ So how NUTS are restaurant managers, owners, chefs and service staff to complain about people snapping food photos at dinner and sharing them?

~~ Food (pictures) for Thought.  — TTBG

 

The Last Tolerated Bias ~ Ageism

~~ In the latest Rolling Stone, Madonna tackles the issue of age discrimination, which is pervasive in business and life for both women and men.  It’s definitely a widespread hidden bias in the nightlife/hospitality world where I work.  If someone continues to be as fit, creative and effective in show business or the nightlife world, why should it be OK to degrade or dismiss them due to age? Good question, and Madonna tackles it in her typical daring style ~~

“No one would dare to say a degrading remark about being black or dare to say a degrading remark on Instagram about someone being gay,” Madonna continues. “But my age – anybody and everybody would say something degrading to me. And I always think to myself, why is that accepted? What’s the difference between that and racism, or any discrimination? They’re judging me by my age. I don’t understand. I’m trying to get my head around it. Because women, generally, when they reach a certain age, have accepted that they’re not allowed to behave a certain way. But I don’t follow the rules. I never did, and I’m not going to start.”

~~ Read more here in Rolling Stone and watch the video of Madonna’s interview.  I say Bravo Madonna.  Age is only important in wines and cheeses.

~~ Have a great week and stay ageless my friends — TTBG

Would it impress your Valentine if a drone delivered your drinks?

A restaurant in Singapore is planning to experiment with drones delivering food and drinks within the restaurant. Read about it here at WaPo. Sounds messy to me, so what do you think?

drone dining plan

 

Top 10 Reasons for Bar / Restaurant Failure and 5 Solutions

UPDATED :: In over 10 years as a key player in more than 40 successful openings and long term success of bars, restaurants and nightclubs, I have seen a lot of competitors fail.  As much as I’d like to claim we “killed the competition,” often they actually kill themselves, sometimes before they even open.

Following are the Top 10 key reasons bars, restaurants and nightclubs fail. We are currently offering a free consultation to help in any areas needed!

TOP 10 REASONS FOR FAILURE

(1) The restaurateur/owner does not understand what business they are actually in. Their fantasy does not match the reality of running a successful operation. No one thinks they can hang a sign and have a dental practice with no training because they brush their teeth every day, but many people think they can launch and run a restaurant or bar because they like to go out for dinner and drinks, or maybe they worked in a bar for a while.  There’s much more needed to succeed.

(2) Typically when developing the restaurant too much is spent on construction, equipment and decor and not enough on staffing, training and marketing. Many new owners love to spend on “things” and are reluctant to spend on people which are the #1 key to a good guest experience.

(3) Careful research is not done prior to opening on politics in the community, and vital relationships are not forged with people in local power positions (over your liquor license and inspections for example!) Particularly, beverage driven venues can set themselves up for constant trouble from authorities once they are open. “Connected” experts are needed on the team, as no single person or owner knows enough about the various players and issues. This is survival stuff that all too few pay enough attention to!

(4) Concept Development is not led by someone with a successful track record of launching multiple bars and restaurants, so the right concept is not chosen to fit the demands of the market and the team fails to maximize the best opportunities to make money at the particular site and in the various desired target markets.

(5) Four walls marketing (inside the venue) and generating repeat business are given minimal attention when they should be the most important two parts of the marketing mix after opening.

(6) Lights, music, atmosphere (temperature/comfort) are not consistent and appealing. These are simple basics yet hard to maintain. Circling back to point (1), many who open restaurants don’t realize it’s the details that make or break you.

Continue reading Top 10 Reasons for Bar / Restaurant Failure and 5 Solutions

7 Myths Held By Self-Improvement and HR/Management Gurus

7 Myths Held By Self-Improvement and HR/Management Gurus

(1) Overworked managers have not already performed 80/20 elimination of unnecessary tasks.
(2) Customers and employees are rational and fair-minded.
(3) Co-workers will not exploit your work/life balance to advance their own career.
(4) Companies have money to add staff for any reason other than increased customer demand for goods/services the company sells.
(5) You don’t need fear in management.
(6) Bosses allow workers and managers the freedom to re-prioritize.
(7) Customers are willing to pay more for good service.

Reality check.  LinkedIN writers, I’m talking to you!  Wishing all the best to everyone in the corporate world – I’ve been there!  Cheers – Tim