We’ve noticed as you merge and grow your customer service goes down the drain.
You replace most of the experienced people we’ve gotten to know with barely trained robotic staff.
You make up rules that don’t exist and aren’t consistent branch to branch.
You use fraud protection as an excuse for bad service and no common sense.
You’d really prefer not to have lobbies or provide any services other than selling us stuff.
The only way for a business owner like myself to efficiently and pleasantly do business with a bank to pick one branch and only go to that one branch. Get to know the people so they can make “exceptions” that shouldn’t have to be exceptions. It’s like having to know the doorman at a nightclub!
When you merge, your original shareholders tend to get short-changed unless they are bank management.
If an independent restaurant grew into a chain the way banks do, they’d go out of business.
Then again, restaurants aren’t bailed out by taxpayers when they make bad decisions!