Tag Archives: news

Our bars know the lesson United Airlines is about to learn.

“Back in the Day” bars had bouncers. If a patron “mouthed off,” interfered with business, got into a spat with a regular, or numerous other offenses, we threw them out, by force if necessary. “You had to be tough” in our business. Then somewhere around 2000 we realized we were spending a lot of our days off going to court!

It was then the ultimately wise operations leaders in our company developed a security policy which placed the highest priority on avoiding violence. Forget being “right.” Forget ego. If someone is running away, let them go. If there’s immediate violence, surround a perpetrator to diffuse – strength in numbers. Cameras everywhere. Up the security staff. Stop hiring big tough guys and hire savvy normal guys who can defend themselves, but also grew up having to talk their way out of situations now and then. We stopped having bouncers and started having hosts.

We asked the question: do we want to be “right,” possibly have staff get hurt in a fight, and spend our days off in court? Or do we want to put ego aside and do whatever we can to diffuse situations creatively and be done with it? Our leadership decided on the second option and it was one of the smartest things we ever did. Injuries and lawsuits plummeted for our group, and insurance rates stayed in line.

United Airlines, Republic Airlines (the actual carrier operating the plane within the United system) and even the O’Hare Airport Police are waking up today wishing they didn’t have to deal with the disaster of yesterday’s videotaped assault of a passenger to remove them from the plane. As we learned in our business, it doesn’t really help if you’re “right” when you still have to clean up a huge, expensive mess.

Perhaps if the authorities involved adopted a policy that before using any force (except in immediate physical threats) the Captain is notified, everyone stands down, and there is a meeting of the minds on how to otherwise solve a problem. On a plane, like a ship, the Captain is the ultimate authority and can make virtually any call. Captains should be trained to be creative and not enforce rules mindlessly to the detriment of all. I’m sure United wishes someone would have just offered more money for a volunteer until someone could not resist taking their invitation to get “bumped.” It would be a lot cheaper than what’s going to happen now!

Any threat of force in a business needs to be seriously and creatively evaluated before moving forward! It’s not about who is “right,” it is about what’s best in the situation, short term and long term. We think of business creativity as innovation on a conceptual level, but it’s needed in all parts of any enterprise in order to avoid disasters.

Ego and rigid rules are dangerous to a business! Smart and flexible is a road to success.

There are still a lot of “old school” bars out there. Anyone who needs help updating their customer service – that’s one of the services offered at A-List Marketing! Reach out anytime and let’s talk.

 

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Sometimes It Snows In April

Sometimes It Snows in April
By Prince, The Revolution

Tracy died soon after a long fought civil war
Just after I’d wiped away his last tear
I guess he’s better off than he was before
A whole lot better off than the fools he left here
I used to cry for Tracy ’cause he was my only friend
Those kind of cars don’t pass you every day
I used to cry for Tracy ’cause I wanted to see him again
But sometimes, sometimes life ain’t always the way
Sometimes it snows in April
Sometimes I feel so bad, so bad
Sometimes I wish life was never ending
And all good things, they say, never last
Springtime was always my favorite time of year
A time for lovers holding hands in the rain
Now springtime only reminds me of Tracy’s tears
Always cry for love, never cry for pain
He used to say so strong, oh unafraid to die
Unafraid of the death that left me hypnotized
No, staring at his picture I realized
No one could cry the way my Tracy cried
Sometimes it snows in April
Sometimes I feel so bad
Sometimes, sometimes I wish that life was never ending
And all good things, they say, never last
I often dream of heaven and I know that Tracy’s there
I know that he has found another friend
Maybe he’s found the answer to all the April snow
Maybe one day I’ll see my Tracy again
Sometimes it snows in April
Sometimes I feel so bad, so bad
Sometimes I wish that life was never ending
But all good things, they say, never last
All good things they say, never last
And love, it isn’t love until it’s past

(thanks to Kyle and Holland for reminding me of this song)

gotta #feels something once in a while…

 

 

How To Beat Terrorism

Terrorism wins if people are paralyzed into inaction or worse yet take stupid actions in response.  Smart warriors with intelligent plans and execution will have the resources and strength of character to triumph. Reactionary moves play into the terrorists’ hands.

Victory through strength, patience and intelligence is the best strategy.

Peace to all the families of the dead today.

 

#Terrorism. #PrayForTheWorld #Brussels #Belgiumattack

 

Now can we retire the “McDonald’s is Dying” stories forever?

I’m Lovin’ It! I’ve spent the last year calling BS on the argument that McDonalds is dying off. Every few years this story comes along when sales or the stock price dips. Every time it’s been market hysteria, click baiting and wishful thinking. Today we see with a few tweaks sales are up and share price is soaring to all time highs.
Keep in mind McDonald’s has the resources and experience to create the best systems and recruit the top minds in the food service business. They are not going away anytime ever.

While I am at it, those who attack the nutritional content of McDonald’s food should compare their published nutritional data with an analysis of the hipster fast feeders such as Shake Shack, In N Out, Chipotle etc. I believe a Big Mac has a lot less fat and calories than the most popular items on many menus that get a pass on health criticism. On the run, I’m good with an Egg McMuffin (no cheese) or a Quarter Pounder.  I don’t feel like taking a nap afterward like I would with Five Guys.

Check out the specifics on McDonald’s latest results here.  And even the enemies of fast food admit it here.

Eat a balanced diet and McDonald’s won’t hurt you now and then. Poutine will kill ya a lot faster!

Cheers – Tim

mcdonalds-breakfast
All day breakfast has been one of the ingredients in McDonald’s tasty sales uptick.

http://wp.me/p2g9q8-Fr